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| ESI - Frequently Asked Questions |
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| 1. What makes marine container inventory levels fluctuate? |
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| - Business levels of import, export, and domestic traffic |
| - Extreme weather conditions |
| - Steamship line empty repositioning |
| - Lunar New Year |
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| 2. What information do I need to get a rate quote? |
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| - Ramp corridors (origin and destination) |
| - Container size & cargo weight |
| - Commodity |
| - Hazardous specifics |
| - Over-dimensional information |
| - International: port and pier |
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| 3. Are fuel surcharges (FSCs) included in rate quotes? |
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| No--FSC's will appear as a separate line item on our invoices. ESI's FSC level is broadcast on a monthly basis and becomes effective the first Monday of each month. |
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| 4. How do I know where to pick up and/or terminate containers? |
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| Origin and destination container yards (CY's) are provided when ESI equipment is booked. The CY's will appear on booking confirmations from our online suite of services at www.esi-intermodal.com or by contacting ESI Customer Service. |
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| 5. How long before a booking/release number expires? |
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| The booking/release valid-thru date is indicated on each confirmed booking. |
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| 6. Where do I send my billing instructions? |
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| Fax billing instructions to 630-241-9376. An ESI billing form is available to download at www.esi-intermodal.com ESI provides EDI services for rail billing efficiencies (ask us how). |
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| 7. How long does it take to activate rail billing? |
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| After ESI receives billing instructions, rail billing is transmitted every 5 minutes. Railroad's ask for a window of 4 hours for manual billing (such as hazardous shipments). Please note that railroad computer processing volumes occasionally cause billing delays. |
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| 8. Do you have 48' & 53' containers? |
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| Sorry, not at this time. We do offer quality 20', 40' (standard and high-cube) and 45' marine containers. |
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| 9. If I get an ESI released container and then cancel the move, what happens? |
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| The occasional container that has been gate released from an origin CY will be imposed a $200 empty return fee. |
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| 10. Who do I call for: |
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| - Flip authorization? |
| - Unit on wrong chassis? |
| - Unit on the ground? |
| - Release number/pick up number is incorrect? |
| Call ESI @ 630-645-9860 -- or -- 888-374-6625 prompt #1 -- or -- |
| Contact Us |
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| 11. What are Q-types? |
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| Q-types are an ESI naming convention which segregates traffic types: domestic v. international loads in private v. OOCL v. ESI-furnished non-OOCL equipment. |
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| Q400 General Rate Matrix |
| - Domestic loads in OOCL containers |
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| Q4** Customer Specific Rates |
| - Domestic loads in OOCL containers |
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| Q300 General Rate Matrix |
| - Domestic loads in ONE containers |
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| Q3** Customer Specific Rates |
| - Domestic loads in ONE containers |
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| Q2** Customer Specific Rates |
| - Domestic loads in ESI-furnished non-OOCL marine containers |
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| Q500 General Rate Matrix |
| - Domestic loads in shipper-furnished marine containers |
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| Q5** Customer Specific Rates |
| - Domestic loads in shipper-furnished marine containers |
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| Q600 General Rate Matrix |
| - Empty shipper-furnished marine containers |
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| Q6** Customer Specific Rates |
| - Empty shipper-furnished marine containers |
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| Q8** Customer Specific Rates |
| - International loads in shipper-furnished marine containers -- steamship lines only |
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| Q900 General Rate Matrix |
| - International loads in shipper-furnished marine containers |
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| Q9** Customer Specific Rates |
| - International loads in shipper-furnished marine containers |
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