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ESI - Frequently Asked Questions
 
 
1.  What makes marine container inventory levels fluctuate?
 
- Business levels of import, export, and domestic traffic
- Extreme weather conditions
- Steamship line empty repositioning
- Lunar New Year
 
2.  What information do I need to get a rate quote?
 
- Ramp corridors (origin and destination)
- Container size & cargo weight
- Commodity
- Hazardous specifics
- Over-dimensional information
- International: port and pier
 
3.  Are fuel surcharges (FSCs) included in rate quotes?
 
No--FSC's will appear as a separate line item on our invoices. ESI's FSC level is broadcast monthly and is based on the BNSF's FSC per their website.
 
4.  How do I know where to pick up and/or terminate containers?
 
Origin and destination container yards (CY's) are provided when ESI equipment is booked. The CY's will appear on booking confirmations from our online suite of services at www.esi-intermodal.com or by contacting ESI Customer Service.
 
5.  How long before a booking/release number expires?
 
The booking/release valid-thru date is indicated on each confirmed booking.
 
6.  Where do I send my billing instructions?
 
Fax billing instructions to 630-241-9156. An ESI billing form is available to download at www.esi-intermodal.com ESI provides EDI services for rail billing efficiencies (ask us how).
 
7.  How long does it take to activate rail billing?
 
After ESI receives billing instructions, rail billing is transmitted every 5 minutes. Railroad's ask for a window of 4 hours for manual billing (such as hazardous shipments). Please note that railroad computer processing volumes occasionally cause billing delays.
 
8.  Do you have 48' & 53' containers?
 
Sorry, not at this time. We do offer quality 20', 40' (standard and high-cube) and 45' marine containers.
 
9.  If I get an ESI released container and then cancel the move, what happens?
 
The occasional container that has been gate released from an origin CY will be imposed a $200 empty return fee.
 
10.  Who do I call for:
 
- Flip authorization?
- Unit on wrong chassis?
- Unit on the ground?
- Release number/pick up number is incorrect?
Call ESI @ 630-645-9860 -- or -- 888-374-6625 prompt #1 -- or --
Contact Us
 
11.  What are Q-types?
 
Q-types are an ESI naming convention which segregates traffic types: domestic v. international loads in private v. OOCL v. ESI-furnished non-OOCL equipment.
 
Q400 General Rate Matrix
- Domestic loads in OOCL containers
 
Q4** Customer Specific Rates
- Domestic loads in OOCL containers
 
Q300 General Rate Matrix
- Domestic loads in ONE containers
 
Q3** Customer Specific Rates
- Domestic loads in ONE containers
 
Q2** Customer Specific Rates
- Domestic loads in ESI-furnished non-OOCL marine containers
 
Q500 General Rate Matrix
- Domestic loads in shipper-furnished marine containers
 
Q5** Customer Specific Rates
- Domestic loads in shipper-furnished marine containers
 
Q600 General Rate Matrix
- Empty shipper-furnished marine containers
 
Q6** Customer Specific Rates
- Empty shipper-furnished marine containers
 
Q8** Customer Specific Rates
- International loads in shipper-furnished marine containers -- steamship lines only
 
Q900 General Rate Matrix
- International loads in shipper-furnished marine containers
 
Q9** Customer Specific Rates
- International loads in shipper-furnished marine containers